Our Approach

Brand inspired. Empathy led.

Convertiv provides value through enriching your customers’ digital journey. Our team of UX experts humanize technology by creating refined and intuitive user experiences. All of our UX design engagements involve extensive analysis to ensure optimal outcomes.

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Interfaces Crafted

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Objective Deisgn

“Beyond my internal crew, Convertiv is my second marketing team. They have modern ideas in an industry that’s changing by the day. But their secret weapon is that they let the data do the talking.”

Sam Clarke DIRECTOR OF MARKETING, PLACESTER

Our Strategy

Personas

At the core of Convertiv’s human-centered approach is our work to identify user archetypes which serve as a framework for creating exceptional and meaningful human experiences through design and content.

User Journeys

Convertiv performs extensive research and deep, real-world analysis of the end users’ experience with your brand to craft a cohesive Customer Experience (CX) that envelops all touch points.

Information Architecture (IA) Design

With in depth research and thoughtful analysis of the end user’s perspective, Convertiv creates Information Architecture that turns the complex into an intuitive and frictionless digital experience.

Wireframes

Integral to establishing clarity and consensus, Convertiv develops wireframes that demonstrate our IA recommendations, and offer a clear view of navigation and user flows to ensure a cohesive understanding between our team and yours.

User Testing

Convertiv creates digital experiences that align your business goals with customer needs and behaviors. We perform extensive User Testing to validate insights, optimize for performance, and iterate to continually evolve.

Content Testing

Beyond design and Information Architecture, content is an essential component of any effective User Experience. Convertiv’s testing processes generate optimal words, graphics and images to communicate with precision, delight users, and optimize conversion in service of your goals.

Related work
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